Thrived in the “New Normal”
Accelerated M&A to expand the technological ecosystem and scale of operations through a strategic investment in Vietnam's top corporate governance platform – Base.vn to promote the digital transformation of SMEs. In addition, investing in Intertec International to affirm its position in the US and ensure long-term growth.
Initiated the Digital Vaccine Program for Businesses – FPT eCovax. The program supported more than 3,000 businesses to avoid disruptions and grow in the “green normal”.
Accompanied 40 provinces and cities nationwide to promote comprehensive digital transformation on three pillars: digital economy, digital Government, and digital society working towards a digital nation.
At the Asia Outstanding Companies Poll 2021 organised by Asia Money, FPT was the only technology firm in Vietnam to be honored.
Elevating its position in the international market
Several Made-by-FPT products such as akaBot (an RPA platform for business automation), akaChain (a blockchain platform), and Cloud MSP (a comprehensive cloud computing solution) were the first and only solutions in Vietnam selected in Gartner Peer Insights. akaBot was also ranked in the Top 6 world-wide popular RPA platforms.
Became the first technology corporation in Southeast Asia to be a strategic partner of Mila, the world’s leading Institute for Artificial Intelligence (AI). In addition, outshining hundreds of renowned international IT companies to participate in comprehensive DX consulting and implementation contracts, worth hundreds of millions of dollars, with leading international corporations in the US, Japan, and Malaysia. In Vietnam, FPT was the strategic DX partner of numerous prominent companies in various fields including energy, finance and banking, manufacturing, real estate and aquaculture….
Enhancing its position, FPT became an end-to-end DX service provider
In 2019, FPT signed two DX consultancy contracts with Minh Phu Group - Vietnam's No.1 corporation of shrimp products, focus on building a digital transformation roadmap to optimize the latter’s operating process, minimize costs and improve production capacity to enable it become one of the the world’s leading seafood technology companies and DPGroup - The second largest international parcel delivery network in Europe, help the client build the data architecture needed to become a data-driven business.
The first time, FPT signed a five-year licensing agreement with a Japanese company for up to USD 6.5 million, enabling the use of its RPA platform akaBot.
Acquired 90% of Intellinet - the leading technology consulting company in the US
In 2018, FPT acquired 90% of Intellinet - the leading technology consulting company in the US, helping FPT gain more credit in the market, as a trusted partner to provide end-to-end technology services with higher and more comprehensive value of customers, especially in DX projects.
FPT.AI - a comprehensive artificial intelligence platform was launched
FPT.AI provides a platform where programmers and businesses can develop solutions that help solve many business problems. Applications of FPT.AI such as virtual assistant, chatbot, customer care center, image recognition… are the key to business automation, optimization operation – customer care and enhance business efficiency.
Pioneered in accompanying the world's leading corporations in researching, developing and applying new technologies to change operation modes and business models in the digital economy
FPT is the first ASEAN-headquartered firm to become GE’s regional partner in GE Predix - the leading IIoT platform in the world delivered in a Platform as a Services (PaaS) format, mainly aiming at customers involved in industries, manufacturing, health care and public service. Accordingly, FPT will cooperate with GE Digital (a member of GE, specializing in Digital) to put IIoT and GE Predix technology platforms in strategic markets.
The first foreign enterprise licensed to provide fixed line telecommunications services in Myanmar
In 2015, FPT did get a license to provide telecom services in Myanmar. With this license, FPT is allowed to build a national axis infrastructure, provide a full range of local and international telecommunication services and other network-based value-added services.
Winning the first M&A deal in Vietnam and ICT companies’ history outside the country
In June 2014, FPT completed its first M&A deal with an agreement on acquiring RWE IT Slovakia, under RWE, one of the Europe’s leading utility companies. This is the first cross-border M&A deal of FPT in particular and of the Vietnamese ICT industry in general. This acquisition gave FPT not only a contract worth tens of millions of dollars but also a new business model named 'bestshore'. With bestshore, FPT can simultaneously use both domestic (offshore) and foreign (nearshore) resources to most efficiently provide services to customers. This deal also affirms the readiness of FPT to take part in global technology projects.
Investing in FPT retail chain expansion and e-Commerce
In February 2012, FPT decided to expand its retail chain to 150 FPT stores by 2014. The retail stores would specialize in selling technology products and providing technical services. This would become an infrastructure that would enable FPT to approach potential customers according to the corporation’s going-mass strategy. FPT Shop retail chain is present in 63/63 cities and provinces in Vietnam with the number of stores has been steadily increasing over the years.
Sendo.vn, launched in March 2012 and applying the B2B2C (business-to-business-to-consumer) model, became FPT's first e-commerce marketplace. Combined with logistic providers and banks, it brought customers a guaranteed all-in-one transaction experience. In 2014, FPT completed the acquisition of 123mua.vn, one of the top e-commerce sites in Vietnam. This acquisition was an important part of FPT’s Sendo.vn development strategy. FPT aims to make Sendo.vn the e-commerce site with the most transactions by providing outstanding services under the guaranteed purchase model.
Founding FPT University and being listed on the stock market
Open university to meet HR need
In 1999, the pursuit of software exports forced FPT to recognize that it faced a human resources problem. To solve this dilemma, FPT decided to cooperate with Aptech – a leading IT training and education company - to establish two International Programmer Training Centers, one in Hanoi and one in HCMC, both under the name FPT Aptech. While there were tens of thousands of programmers in the current labor market, most were not adequately skilled in the field of IT, the number of graduates was inadequate and their foreign language skills were poor. In 2003, FPT decided that it would establish a university in order to solve its own HR problem as well as that of Vietnam's IT industry. In September 2006, the FPT University was founded, becoming the first licensed cooperate university. 98% of FU students obtain employment within six months of graduation. Their good professional knowledge, foreign language skills, physical and mental health, and especially the rich experience gained in internship programs, have helped FU students find good jobs even before graduation.
Currently, about tens of thousands of students are enrolled at the FPT high school, college, university, post university, international affiliate courses and the International Student Development Program.
Being listed on the stock market
On December 13th, 2006, FPT stock was listed on the Ho Chi Minh City Stock Exchange (HOSE) with 60,810,230 shares made available with a par value of VND10,000/share. Being the first IT enterprise to be listed, FPT immediately became a blue chip stock. On that first day, FPT shares traded for VND400,000/share. FPT has been one of the top listed companies in terms of market value.
Currently, FPT still maintains a stable trading volume and market liquidity while the dividend paid remains high. With its international standard administration and transparent operations, FPT continues to be highly appreciated by investors at home and abroad. In 2014, FPT was named one of five listed companies with Best Investor Relations by Vietstock.
Launching VnExpress - one of the first online newspapers in Vietnam
Motivated by the desire to be able to immediately update all facts on the web and expecting that someday it would be possible for Vietnamese people to read the news via the Internet, FPT established VnExpress - creating one of the first online newspapers in Vietnam on February 26, 2001.
When VnExpress was launched, there were about 50,000 Internet users in Vietnam and they were paying a high fee for slow speed. It was at that time hard to imagine that tens of millions of people would later be reading newspapers on the Internet daily.
The first content platform for Vietnam’s Internet was created to provide press information, including that of VnExpress. The number of readers has been increasing constantly including tens of millions of regular users from both inside and outside the country (according to Google Analytics).
Receiving ISO 9001 certification, establishing the foundation for a comprehensive management system
The software outsourcing target set for FPT Software required compliance with quality processes according to international standards. In 2000, FPT became the first IT company in Southeast Asia to be certified as ISO 9001:1994 compliant. In 2004, FPT was the first Vietnamese company to receive CMM 5 (Capability Maturity Model) certification - the highest level for production process capacity in a software development organization - by the US Software Engineering Institute (SEI).
In 2005, FPT created a comprehensive management system and it was the only company to register. In 2012, FPT started applying the Balanced Scorecard tool in strategic management.
FPT has always been a pioneer in using the most advanced tools of corporate governance, and it has achieved most of the necessary certificates for every one of its businesses.
Entering foreign markets with software outsourcing as a strategic direction
The financial crisis and fluctuations within Vietnam’s economy in 1997 and 1998 placed many companies that specialized in importing equipment and products, including FPT, at a disadvantage. Although it was becoming the largest IT company in Vietnam in its first 10 years, FPT saw that it would be in difficulty if it did not seek new challenges. One new challenge was globalization. FPT sought to reach out to the world, like other global companies, and provide software outsourcing services. At the 1998 Dien Hong Conference, FPT presented a 10-year strategic plan defining software outsourcing as a key direction.
Nearly 20 years later, FPT has become the No. 1 software exporter in Vietnam in terms of human resources and sales. FPT is also featured in the IAOP’s Top 100 Global Outsourcing Companies with a presence in 21 countries.
Participating in the Internet service industry, creating a breakthrough for the development of this sector of Vietnam
In 1996, FPT founded a community network called Wisdom of Vietnam with more than 10,000 members. Although not yet connected abroad, Wisdom of Vietnam has brought an exciting new environment to Vietnamese youth. In 1997, Vietnam connected infrastructure to the global Internet network and FPT was selected as the equipment supplier and the Internet service provider (ISP) at the same time. As the only ISP that is not a member of the Posts and Telecommunications Corporation, FPT has been the catalyst for the rapid development of Vietnam's Internet service industry. Based on the experience gained when operating the Wisdom of Vietnam network, FPT has greatly contributed to turning Vietnam into one of the countries with the best internet access infrastructure in the world.
Currently, FPT is one of the three leading telecommunications and internet service providers in Vietnam with internet infrastructure covering 59/63 provinces.
Entering the distribution sector with the goal of bringing new technology products into Vietnam
FPT engaged in computer distribution from the early 90s of the 20th century and quickly became one of the major distributors in the market. However, most of the transactions were small and must be made via a third party due to the US embargo.
'FPT must do big businesses, dealing directly with major manufacturers like IBM, Compaq, HP, etc., has to import large quantities and then redistribute to the domestic IT companies.' With such determination, when the US embargo was lifted in 1994 and many international computer firms entered Vietnamese market, quickly approached and persuaded them to choose FPT as their official agent in Vietnam. IBM, one of the first US companies to open representative offices in Vietnam, announced FPT as its first Vietnamese partner. Shortly after that, other technology companies such as Compaq, HP, etc. also started their partnerships with FPT, initiating the technology product distribution sector of FPT.
Currently, FPT has become a distributor of more than 30 technology giants, ranking number one in Vietnam with a network of 1,500 agents in 63 provinces/cities.
Selecting IT as the core business sector
The contract to provide computers for the Russian Academy of Sciences along with a partnership with Olivetti in 1989 was the foundation of the IT department. In October 1990, the company was renamed The Corporation for Financing and Promoting Technology (FPT for short). The first commercial software contract of FPT was signed late 1990. It was the Reservation and Booking system for Vietnam Airlines. The first project to use technology to address real-life problems paved the way for FPT’s application software development for the future economic sectors such as banking and telecommunications.
Take the first step with 13 members
In 1986, the Doi Moi Policy initiated at the Sixth Party Congress paved the way for new economic models and encouraged self-motivation and creativity in a new generation – a generation of Vietnamese Entrepreneurs. As a result, many companies, including FPT, which plays an important role in today’s Vietnamese economy, were established.
In June 1986, working for the Institute of Mechanics under the Vietnam Academy of Science, Mr. Truong Gia Binh decided to establish a Heat and Substance Exchange team with a desire to 'make a lot of money while continuing to do science.' In the summer of 1988, in order to implement a contract to provide computers to the Russian Academy of Sciences, Mr. Truong Gia Binh obtained a subsidy from a state agency at the ministry or headquarters level that enabled him to specialize in the technology import, export and transfer business. He then started to recruit many talented people with different personalities. It can be said that Mr. Truong Gia Binh gathered together the most talented people of his generation.
On September 13, 1988, the Director of the National Institute of Technology Research signed a decision to establish The Food Processing Technology Company (FPT's original name) and he appointed Truong Gia Binh to serve as director. The new company was without capital, assets or cash and possessed only 13 ambitious young scientists who had confidence in their own hands and minds and dared to face every challenge to build a brilliant career.
Mr. Binh is the founder of FPT. Since time he defended his PhD Math thesis, he dreamed of building a company that would help take his country out of poverty. Nothing describes his desire better than the FPT vision, written on day one: “FPT strives to be a company that is guided by technological innovations, committed to the highest level of customer satisfaction, a contributor to national prosperity and a company that provides its employees with the most favorable work environment possible, enabling of them to reach their full potential in their professional careers as well as their spiritual lives.”
Binh’s ideas are always special. Some people may see these as crazy ideas but he is the one who sits down and realizes them.
In the late 1990s, Binh pushed FPT into the Internet business when there were few computers in Vietnam. In 2001, he directed FPT Software to expand to Japan even though nobody in the company spoke Japanese. He predicted that FPT would have USD 1 billion in revenue by 2008 back in 2003 when revenue just over USD 100 million.
It is his passion, his dream and his unlimited energy that has made FPT what it is today.
Mr. Ngoc, Dr of Computer Sciences, is Binh’s schoolmate and friend. Ngoc followed Binh’s call, leaving a bright career and his professor position at Hanoi University of Technology. He wanted to apply in Vietnam what he studied in France. Leading the FPT Technology Service division, Ngoc started a “total technology solution” for the Vietnamese government and enterprises in 1990 when very few of them had even seen a computer.
As a prudent corporate officer, Ngoc has brought best management practices of CMM, ISO, ISMS and the Balanced Score Card to FPT.
Do Cao Bao
Member of the BOD
Former Chairman of FPT IS
The leader of the information system field in FPT
Bao was the best programmer in Vietnam when he joined FPT with products that were sold abroad. When FPT realized the potential for domestic market demand, he took charge of the systems integration business.
As an example of devotion to customers and desire to build large systems, Bao has led FPT IS to become the key technology of FPT, implementing most of the important ICT infrastructure of Vietnam. Nowadays, FPT IS wants to reach further into the global market based on its extensive experience and solutions that have been implemented effectively in the domestic market.
Former Chairman of FPT IS
LE QUANG TIEN
The first FPT Chief Financial Official
The man who built the core Corporate Financial System
Tien is another scientist in FPT’s founder team. Extremely smart, the career envisioned by his parents was nuclear physicist but he became the first CFO of FPT.
Tien understood that finance is like the spine of a company and must be managed by a system, not people. His internal financial system design is an example of best design: it is so simple that nothing is overseen and it can foresee all problems that may arise in a big corporation.
If Binh is the brain of FPT, Chau is its soul. Although he graduated with a degree in mathematic, he has the sense of a writer. He understands employees’ needs and he always empathizes with them when they have a problem. He built the relationship between FPT employees into a corporate social network that brings individuals together into a higher level of personal development. Chau also has his hands in all of FPT cultural products and events.
A former head of FPT in southern Vietnam, Chau now serves as Binh’s advisor on Corporate Culture.
NGUYEN THANH NAM
Former of CEO FPT Software
The man who brings Vietnamese intelligence to the world
In 1999, when FPT decided to go global with software export as its strategic direction, Mr. Nguyen Thanh Nam led the team with only 13 staff members. Initially, FPT’s software outsourcing dream was not as expected. Facing high pressure from external and internal stakeholders, Nam and his core team remained determined to pursue the chosen direction. He found solutions in a book written about Uncle Ho with lessons of our legendary leader such as: “People are the root”, “People decide, leaders don’t”, “Marketing with well-known persons who are brand ambassadors”, “Using intelligence is suitable for small organizations,” etc. He has applied these lessons throughout his working life.
During the 10 years that he has led FPT Software, Nam has made significant changes to FPT. Businesses which had never heard of FPT began to treat FPT as a global partner. And most importantly, thousand of Vietnamese programmers go abroad to work for very big companies such as Hitachi, Sony, Panasonic and IBM.
Former of CEO FPT Software
Anyone can talk about education and anyone can talk passionately about education innovation but no one can inspire audience as Tung because of his vision, sincerity and more importantly his coherent plan for bringing innovation into practice.
Mr. Le Truong Tung became rector of FPT University when it was founded in 2006. His desire is for FPT University students to be able to compete globally for challenging jobs. Under his leadership, FPT University has become recognized as the most respectable Higher Education Institution of IT in Vietnam.
Holding a PhD in journalism, Thang had an important role in one of the largest newspapers in Vietnam before he joined FPT. By the year 2001, seeing the huge potential of the Internet, he left his job to join FPT to realize his dream of creating the largest Vietnamese online newspaper. VnExpress was established in that year.
Just six years later that, VnExpress took the number 1 position in Vietnam and was one of the Top 100 websites in the world. This online newspaper became the de-facto standard of reliable news for millions of Vietnamese people around the world.
CHU THI THANH HA
Chairwoman of FPT Software Company Limited
The woman who has raised up FPT’s position in terms of telecommunications and television services
Few people know that Vietnamese Prime Minister Vo Van Kiet and Swedish Prime Minister were in 1993 the second pair of PMs in the world to use email to exchange information. FPT Telecom was formed in 1997 to realize the vision of leaders of nations to connect the world.
Joining FPT Telecom in the beginning days, Ha has made many important contributions in the telecom sector of FPT. Since 2012 to March 2020, Ha has been the chairwoman of FPT Telecom. Under her leadership, FPT Telecom has been successfully challenging much bigger foes in the market such as Vietnam National Telecom and foreign owned companies by offering excellent services on a smart infrastructure.
Since March 2020, Mrs. Chu Thi Thanh Ha has been appointed to the position of Chairwoman of FPT Software.
Hoang Nam Tien
Chairman of FPT Telecom Joint Stock Company
The man who helped FPT enter the Top 500 largest software companies in the world
Joining FPT early, Tien was in charge of many important positions at FPT. He also played a significant role in helping FPT reached USD 1 billion in 2008 as the managing director of the FPT Distribution Company. However, Tien reached his full potential only after he was appointed President of FPT Software in 2012 to March 2020. His passion for leading the large army and broad international expertise helped him put FPT Software on the list of the world’s top 500 software companies and top 100 global outsourcing providers.
Since March 2020, Mr. Hoang Nam Tien has been appointed to the position of Chairman of FPT Telecom Joint Stock Company (FPT Telecom).
In 2014, he was appointed CEO of FPT Information System (FPT IS). As a project manager and an experienced software engineer, he realized that a smart infrastructure not only creates unlimited growth opportunities for FPT IS but also is the fastest way for Vietnam to become an economic powerhouse in the region.
Intelligent Transportation Systems will help road users as well as freight transport more conveniently and timely. Smart healthcare helps reduce the pressure on medical staff as well as health facilities. Smart education helps all school-age children to have equal access to knowledge. Ultimately, the people will be better served with Smart Government.
Truong Dinh Anh
Former CEO of FPT
Former President, CEO of FPT Telecom
The 10 most influential people on the Internet development in Vietnam
In 1997, Dr. Mai Liem Truc, who is considered to lay the first brick for the internet in Vietnam, fiercely fought to change the traditional view "Development together with management" into “The managerial capability must keep pace with development requirements”, putting an end to the prolonged period of the Vietnam Post and Telecommunication Corporation’s (VNPT) monopoly in the market in order to promote Internet development in Vietnam. Thanks to the changes in management perspective, FPT became the first non-core firm to be licensed as an internet service provider (ISP). It was creative and daring policies that helped FPT to gain a 30% market share just after one year without any official infrastructure.
15 years later, Dr. Mai Liem Truc stated that “FPT thanked me, but I also have to thank FPT for proving my policy is correct”. It was Mr. Truong Dinh Anh, FPT’s 26 –year-old developer at that time, who deserved his thanks. Under his leadership, FPT Telecom became the catalyst for stormy Internet development in Vietnam, enabling Vietnam to become one of the countries with the best Internet infrastructure in the world. In 2007, on the occasion of the 10th anniversary of the Internet in Vietnam, Truong Dinh Anh was voted by The Information Technology Journalist's Club as one of the 10 most influential people on the Internet development in Vietnam.
Truong Dinh Anh - a smart, decisive man with a strong personality becomes a role model for Vietnam’s young generation in the technology integration period.
Former President, CEO of FPT Telecom
Tran Quoc Hoai
Member of the BOD of Synnex FPT
Who built the foundation for the mobile phone distribution sector of FPT
In 1995, a Vietnamese female who graduated from Harvard came to convince FPT to be the distribution partner for Motorola mobile phone. And she persuaded FPT leaders to trust a very dynamic young FPTer to build the system. This Vietnamese woman is Ms. Dinh Thi Hoa, Chairman of Thien Ngan. And the young FPTer is Tran Quoc Hoai. Joining FPT in 1993 as a computer and telephone switchboard salesman, when the FPT BOM established the FPT Motorola cell phone Distribution Center, Hoai’s participation led to his being assigned leader of this Center in 1996.
Thus the FPT mobile phone distribution field was born and Tran Quoc Hoai became one of the founders.
Nguyen Bach Diep
Chairwoman of FPT Retail
The woman who has raised up FPT’s position in terms of telecommunications and television services
In 2006, realizing the need for an off-line contact point for “digital citizens”, FPT several times attempted to build a chain of retail shops but they failed each time, until Diep took the lead in 2012.
Very determined, hardworking and constantly learning from the best, she managed to make the impossible happen. In less than 3 years, there were 163 electronics outlet of FPT Shops nationwide (as of December 2014) and the number is still increasing rapidly. Her secret to success is quite simple: attention to detail and determination.