FPT Shares The Three Largest Values AI Brings To Businesses At AI4VN 2022

23/09/2022

Hanoi, September 23, 2022 – At the Vietnam Artificial Intelligence Day 2022 (AI4VN 2022), FPT, the leading tech giant in Vietnam pioneering new technology trends, presented its ecosystem of artificial intelligence (AI) products, services, and solutions to help organizations and businesses increase labor productivity, make real-time decisions, and enhance customer experience at every touch point.

At the event, FPT's CTO Vu Anh Tu and other technology experts discussed the strategic directions of AI in the coming period and advice on how to apply AI to promote business growth.

FPT AI Engage Voicebot – a two-way interactive AI Voicebot –  was honored with the Top 5 best products/solutions of the 2022 Artificial Intelligence Awards (AI Awards 2022). AI Awards 2022 is one of the most outstanding activities of AI4VN to honor exceptional AI products and solutions with numerous applications for business and life.

Deputy Prime Minister Vu Duc Dam visited FPT's booth at AI4VN

Deputy Prime Minister Vu Duc Dam visited FPT's booth at AI4VN

AI is one of the four core technologies of FPT

Sharing at AI4VN 2022, Mr. Vu Anh Tu, CTO of FPT, affirmed that AI was one of the four core technologies in FPT's technology strategy. As a result, the Corporation was bringing AI into all Made-by-FPT solutions, creating intelligent products and services with remarkable features for each industrial sector.

Mr. Vu Anh Tu, FPT's CTO, delivered a speech at the Conference of AI4VN

Mr. Vu Anh Tu, FPT's CTO, delivered a speech at the Conference of AI4VN

As the leading technology company in Vietnam, FPT is ahead of new global technology trends, leading the development of the domestic technology market and meeting the urgent needs of businesses, organizations, and individuals globally while creating a growth momentum for the Corporate in the long term.

In 2013, most Vietnamese people were entirely unfamiliar with the concept of artificial intelligence (AI). Since then, the Corporation has comprehensively invested in all aspects of AI, including researching, developing products, services, and solutions; HR training; and strengthening cooperation with the world's most famous businesses and organizations in AI.

FPT's AI ecosystem currently has more than 20 solutions serving more than 20 million end users, with 600 million uses per year. In recent years, FPT has developed and trained virtual experts such as virtual recruiters, virtual customer care specialists, virtual health specialists, and virtual sales specialists... to help organizations achieve breakthrough performance. For example, the Conversational AI platform developed by FPT can make 120 million messages and calls per month.

FPT is also promoting the formation of an AI research community through an AI center in Quy Nhon, Binh Dinh. In addition, the Corporation collaborates closely with Mila, one of the world's leading AI research institutes, in human resources training and development.

FPT is also constantly expanding cooperation with leading partners such as Landing AI - a pioneer in machine vision and AI in Silicon Valley - in deploying innovative visual inspection solutions in factories.

The three most excellent values AI brings to businesses

At the event, FPT's technology experts affirmed the great value AI brought to companies and advised how AI applications promoted business growth.

Under the topic "AI promotes the core competitiveness of enterprises", Mr. Le Hong Viet, CEO of FPT Smart Cloud (a subsidiary of FPT Corporation), shared the perspective of a large corporation’s thought leader in developing AI products and solutions as well as practical applications in Vietnam.

He pointed out the three most considerable advantages AI brings to businesses: increasing labor productivity, making decisions based on real-time data, and enhancing customer experience at every touchpoint. The CEO also advised: "Businesses should have strategic mindsets of the AI application, data utilization, and human resources development. And when implementing, start from pilot projects that can immediately evaluate the benefits/results (quick win)."

Mr. Vu Anh Tu, FPT's CTO, delivered a speech at the Conference of AI4VN

Mr. Le Hong Viet, CEO of FPT Smart Cloud, shared at the AI4VN event

At the "Strategy for application of automation and AI in industrial production" discussion, Mr. Vu Hong Chien - Quy Nhon Center for Research and Application of Artificial Intelligence (QAI) (under FPT Software, another subsidiary of FPT Corporation) - said that AI helped managers make quick, accurate decisions in real-time and predict future operations in the manufacturing industry. As a result, it dramatically benefited by reducing operating costs, increasing revenue, and satisfying product consumers. Currently, FPT provides AI solutions to ensure safety and optimize processes for large automobile manufacturers in Japan.

Mr. Vu Hong Chien - Director of QAI - shared his thought at the AI4VN event

Mr. Vu Hong Chien - Director of QAI - shared his thought at the AI4VN event

The comprehensive, smart AI ecosystem

At the exhibition within the framework of the AI4VN event, FPT also demonstrated its AI ecosystem, including impressive solutions: FPT AI Engage - the two-way interactive AI Voicebot; FPT AI Chat - the intelligent chatbot solution for businesses; FPT AI Car Damage - the car damage recognition solution; and akaCAM - the solution for analyzing human behavior using computer vision.

FPT AI Engage - the two-way interactive AI Voicebot - helps automate the process of main outbound calls, receiving inbound calls, or forwarding smart calls (Smart IVR) with up to 92% accuracy. With the ability to listen and interact as humans do, the AI voicebot successfully handles most simple customer requests, answers common questions, and allows operators to focus on sophisticated tasks such as consulting, sales, and service recovery. Currently, the solution is deployed in more than 40 leading enterprises, serving 12 million end users. In particular, while the Covid-19 outbreak in mid-2021, FPT AI Engage effectively supported the pandemic's prevention, making more than 2.6 million calls to screen and trace infected persons.

The AI Awards 2022 ceremony within the framework of AI4VN

The AI Awards 2022 ceremony within the framework of AI4VN

FPT AI Chat - the chatbot solution for businesses - helps automate multi-channel, cross-platform conversations between companies and customers. In particular, the solution can perform professional operations such as automatically answering frequently asked questions anytime, consulting, ordering, making appointments, and supporting marketing campaigns, thereby improving business efficiency and letting consultants solve complex and in-depth tasks.

FPT AI Chat is a chatbot platform for large enterprises in many fields such as Finance - Banking (TPBank, VietinBank Insurance, FE Credit, SHBFinance ...) and e-commerce (Tiki, Sendo, FPT Shop...). It helps save 60% of operating costs and is able to solve 80% of customer requirements successfully.

FPT AI Car Damage - A solution for recognizing motor vehicle damage - has a wide range of applications in vehicle and car insurance based on advanced computer vision technology. It allows insurers to automate the process of assessing and processing motor vehicle loss claims with high performance and accuracy. With input data of 360-degree images or videos of the vehicle, the system will analyze the damage and evaluate the loss, thereby estimating the damage costs based on the repair charges database and the prices of replacing components... FPT AI Car Damage helps end users and inspectors quickly identify damage caused by injuries objectively and transparently, speeding up the performance and compensation process in motor vehicle insurance.

akaCam analyzes human behavior using computer vision with high accuracy and can be widely applied in many fields, such as: Labor safety in construction sites and factories; Attendance and security supervision in schools and buildings; Behavior analysis of customers and employees at stores or supermarkets; The product stands out for recognizing behavior, easily tracking, and recording the activities of the subjects. Between 2021 and 2022, akaCam has been successfully integrated into factories to accelerate automation. For instance, the product helps optimize the meal experience for Denso Vietnam's employees, reducing the leftovers by 34%. In addition, the solution has reached many clients in the Japanese and Canadian markets.

With the theme of "AI recovers the economy, shapes the future", AI4VN helps communities and businesses better understand how AI technology has changed lives. Taking place on 22 - 23 Sep at Grand Plaza Hotel (Hanoi), it provides a panorama perspective to businesses in the AI development ecosystem in Vietnam. The event attracts hundreds of experts, managers, trainers, scientists, and companies... operating in the field of artificial intelligence (AI) domestically and internationally.

AI4VN is an annual event held for the first time in 2018. After four years, AI4VN has become a reliable scientific event, attracting the attention of a large number of policy issuing agencies, managers, technology corporations, and research units..., encouraging them to join hands to promote the development of the Vietnamese AI ecosystem.