FPT's akaBot named as an RPA "Strong Performer" by Gartner


Gartner, the world's leading technology research and consulting company, recently published the 2021 Gartner Peer Insights™' Voice of the Customer': Robotic Process Automation (RPA) report. The report evaluated business leaders' direct peer experiences of implementing and operating RPA solutions. Specifically, it collected 1,847 comments in 18 months (as of October 31, 2021), thereby ranking 17 leading RPA solution providers in the market.

akaBot - the business process automation platform of FPT Software (a subsidiary of FPT Corporation) was ranked "Strong Performer". It became the first technology product in Vietnam named in this prestigious rating with a 4.6 out of 5.0 overall rating based on 28 reviews. 100% of customers who have ever used akaBot are ready to recommend the solution to businesses with similar concerns about Automation and Operations Optimization.

The report shows that FPT Software received many positive feedbacks from its customers working in baking & finance, retail, utilities, etc., across the Asia Pacific and North America regions. Accordingly, akaBot (FPT Software) is considered a "brilliant, easy to use and flexible" automation tool, thanks to a dedicated team with high professional knowledge of RPA and technology.

"We are honored to be recognized by renowned analyst firm Gartner® among global RPA vendors. We believe this is an acknowledgment of our efforts in becoming a global end-to-end IT services provider", said FPT Software Chief Operating Officer Tran Dang Hoa.

"Amid the urge of digital transformation, we have assisted over 300 companies in optimizing their business with the power of RPA. I'm confident that with our technical know-how and dynamic talent pool, we can help more organizations stay lean, smart, and competitive in disruptive times", he added.

akaBot is a robotic business process automation solution developed by FPT Software. It has accompanied more than 300 businesses, helping to improve up to 80% of productivity, saving 80% of time and 60% of operating costs. It also can integrate with other technologies such as Artificial Intelligence (AI) or Optical Character Recognition (OCR) to provide a comprehensive, intelligent automation solution that helps solve customer pain points.

Through more than two years of development, akaBot has won many prestigious domestic and international awards such as one Gold and two Silver medals for Best Deployments and Customer Success of the Year in Asia-Pacific (IT World Awards 2021), or Best Process Automation Implementation (The Asian Banker 2021). With its potential and constant efforts, akaBot promises to keep reaching further, bringing the strength of RPA technology to help businesses optimize their operations and increase their competitive advantage.

Please click here to learn more about the 2021 Gartner Peer Insights™' Voice of the Customer': Robotic Process Automation (RPA) report. this link .