FPT AI Engage of FPT Smart Cloud Honored at the Asian Technology Excellence Award 2022

Hanoi, September 5, 2022 - FPT Smart Cloud (a subsidiary of FPT Corporation) was honored by the prestigious international Asian Technology Excellence Awards in the category of Artificial Intelligence Technology with a solution named FPT. AI Engage – The leading AI virtual assistant for businesses.

Asian Technology Excellence Awards is one of the most reputable recognitions in Asia, hosted by The Asian Business Review based on influential reviews from leading experts in the industry. The awards aim to recognize the typical enterprises leading the technological revolution and driving the wave of digital transformation. An array of leading enterprises have been honored, such as Accenture, IBM, and Advance.ai,...

This year, FPT Smart Cloud is proud to be one of Vietnam's representatives to be awarded the Asian Technology Excellence Awards 2022 for the category of Artificial Intelligence Technology, with the product FPT AI Engage - The Call Center Virtual Assistant. 

At the honor ceremony, Mr. Le Hong Viet, CEO of FPT Smart Cloud, said: "FPT Smart Cloud is pleased to get the Asian Technology Excellence Awards 2022. The award is a confirmation of our AI product development efforts. It's also a great motivation for us to keep enhancing the product quality, exploring new features, and creating new products to accompany businesses on the digital transformation journey."

FPT Smart Cloud is one of the representatives from Vietnam honored at the Asian Technology Excellence Awards 2022

FPT AI Engage is a Virtual Assistant solution integrated into call centers. It can automate outbound and inbound calls, implementing intelligent call forwarding (Smart IVR) with up to 92% accuracy. Hence, the Virtual Assistant allows the operators to focus on handling sophisticated tasks while reducing operating costs. FPT AI Engage is one of the key products in the comprehensive FPT.AI platform, promoting operations breakthroughs and delivering new, convenient experiences to end users. 

FPT AI Engage utilizes superior Artificial Intelligence technologies such as Natural Language Processing, Speech Synthesis, Automatic Speech Recognition, Dialogue Management, and Sentiment Analysis. As a result, FPT AI Engage can smoothly handle multiple languages, including Vietnamese, English, Bahasa Indonesia, Japanese, etc. In addition to primary tasks such as answering frequent questions and conducting customer surveys, FPT AI Engage can perform experienced tasks requiring high flexibility and expertise like product/service consulting, payment scheduling, and debt collecting.

For almost four years of continuous developments, FPT AI Engage has gained the trust of leading local and international enterprises in Banking, Finance, Investment, and Insurance, creating leaps and bounds in the process of operational transformation. In particular, FPT AI Engage has been widely implemented for 100+ businesses, automating 120,000,000 + conversations per month. On average, it has saved 40% of operating costs and improved the operator's productivity by 60%. 

Asian Technology Excellent Awards is a prestigious award hosted by The Asian Business Review

In the period when the whole country joined hands to cope with the Covid-19 pandemic, FPT AI Engage Virtual Assistant became a great helper of the Government to quickly trace and circumscribe F0 cases and monitor people's health. It made more than 2.6 million calls in large cities, flexibly handling various situations such as checking people's health and collecting patients' details.
With the international Asian Technology Excellence Awards 2022, FPT Smart Cloud has once again proven its leading position in developing AI solutions, with the mission of transforming every business into a digital enterprise with innovation and technology.